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Replying to an ill customer

off-sick-2

客户说生病了,怎么回复比较好

一直催客户一个东西,然后今天回复 I’m sorry- I was out sick this week and didn’t get to the review. Ill follow up on Monday.

怎么回复比较好啊,这个客户属于挺随性的。

American Advice:

1. Even though your relationship is casual, do not treat your client’s sickness casually.

2. Do not mother the client with get well advice.

Here is one way to word your reply.

George, I’m so sorry you have not been feeling well. Nobody enjoys being sick.

I look forward to your follow up on Monday.

Do take care.

 

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